FAQS

Privacy Policy for Phenix Salon Suites UK

Last Updated: 28 February 2026

At Phenix Salon Suites UK, accessible at https://phenixsalonsuitesuk.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, submit enquiries, or communicate with us. Please read this policy carefully.

For the purposes of UK data protection law, Phenix Salon Suites UK is the data controller of your personal data.

1. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide to Us

• Name

• Email address

• Phone number

• Business information (such as services offered or professional background)

• Any details you submit via enquiry forms, booking forms, or communications

b. Information We Collect Automatically

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Cookies and analytics data

c. Information from Third Parties

We may receive information from third-party platforms where you interact with us, including:

• Social media platforms

• Advertising lead forms (e.g., Meta / Facebook Lead Ads)

• CRM and enquiry management systems

2. Lawful Basis for Processing

• Contract — to respond to enquiries and manage lease relationships
• Legitimate interests — to operate and improve our services and communications
• Consent — for marketing communications and certain cookies
• Legal obligation — where processing is required by law

3. How We Use Your Information

We use your information to:

• Respond to enquiries and booking requests

• Provide information about salon suites and availability

• Manage tenancy enquiries and applications

• Improve our website and services

• Communicate with you regarding your enquiry or tenancy

• Send relevant marketing communications where lawful

• Comply with legal and regulatory requirements

4. SMS Communications and Marketing Consent

4.1 Purpose of SMS Communications

If you provide your phone number, we may contact you via SMS for:

• Responding to enquiries

• Booking confirmations or tour reminders

• Follow-up regarding suite availability

• Tenancy-related communications

• Marketing communications (where consent applies)

Message frequency may vary depending on your interaction with us and the nature of your enquiry or tenancy relationship.

4.2 Marketing SMS Consent

Marketing SMS messages will only be sent where you have provided clear affirmative consent or where the soft opt-in exemption under the Privacy and Electronic Communications Regulations (PECR) lawfully applies in relation to similar services and prior enquiry.

You can opt out of SMS communications at any time by replying STOP or contacting us directly.

You are not required to consent to marketing as a condition of entering into a lease.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyse website traffic

• Improve website performance

• Understand user behaviour

• Support marketing and advertising campaigns

You can manage cookies via your browser settings.

We use analytics tools such as Google Analytics to understand how visitors use our website. These tools collect anonymised data.

6. Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties who support our operations, including:

• CRM systems used to manage enquiries and leads

• Hosting providers and website infrastructure services

• Email marketing platforms (e.g., Mailchimp)

• Secure messaging platforms used to deliver SMS communications (e.g., Twilio)

• Booking and scheduling platforms

• Analytics providers

We may also disclose data where required by law.

7. Data Retention

We retain personal data only as long as necessary to:

• Respond to enquiries

• Manage tenancy relationships

• Meet legal or regulatory requirements

Marketing consent records may be retained for compliance purposes.

8. International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations

• Standard Contractual Clauses

• Approved data protection mechanisms

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Object to processing for marketing purposes

• Withdraw consent at any time

• Request data portability

To exercise your rights, contact us at the details below.

10. Data Security

We implement appropriate technical and organisational safeguards to protect your data. However, no internet transmission is completely secure.

11. Third-Party Links

Our website may link to external websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised date.

13. Contact Us

Phenix Salon Suites UK
2nd Floor Grove House
55 Lowlands Road
Harrow, Middlesex
England, HA1 3AW

Email: info@phenixsalonsuitesuk.com
Phone: +44 (0)1234 567890